Identify with an account number or phone, then answer one security question: registered address, a saved payment method (last 4 digits), or email.
| Name |
Account # |
Phone |
Registered address |
Saved payment method |
Email |
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Packages & consumption
Each customer's current plan and this cycle's usage — use it to steer usage, subscription, and offer conversations. Customers over their data allowance are good upsell openings; a mobile-only or home-only customer is a good cross-sell opening.
| Name |
Account # |
Current plan |
Data |
Voice |
SMS |
Roaming data |
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